PHARMACY – The Nairobi Hospital

Services.

Our Services

QUALITY MEDICINES BY PROFESSIONAL PERSONNEL

Manned by highly qualified professional staff with specialized certifications, The Nairobi Hospital pharmacy prides in the quality of professional services offered to clients.

The pharmacy is committed to providing efficient services to both in-patients and out-patients, whilst ensuring that treatment is safe and appropriate. We dispense quality medicines at all our pharmacy outlets at the best price possible. Before stocking, medicines undergo a vetting and approval process by an in- house committee, The Medicines and Therapeutic Committee; a body that plays a vital governance, policy and support role for medicine use processes within the Hospital. The Hospital procures all medicines and medical supplies only from registered suppliers thereby guaranteeing our patients quality medicines at all times, especially in light of the risk of counterfeit and substandard products in the industry.

OUT-PATIENT PHARMACY SERVICES

The pharmacy department has seven outpatient pharmacy outlets; four at the Main Hospital and three at our Out-patient Centres at Gigiri, Warwick Centre and Galleria Mall; each headed by a Senior Pharmacist. At The Nairobi Hospital Pharmacy, patients and clients are assured of reliable late night pharmacy services at all our pharmacy outlets and 24 hour outpatient pharmacy services at the Main Hospital in a secure ambient environment.

BOTH LOCAL AND INTERNATIONAL PRESCRIPTIONS

We dispense medicines on valid prescriptions; both for patients seen within the Hospital and also for patients seen by doctors outside the Hospital. Patient with prescriptions written by doctors from outside Kenya may have their prescriptions rewritten by our casualty doctors and consultants and dispensed in any of our outpatient pharmacy outlets.

100% PRESCRIPTION FILL

The Nairobi Hospital prides in our commitment to offer a 100% prescription fill for our clients. The Hospital continuously relooks at her processes to ensure that they deliver all prescribed medicines. Moreover, the institution in close consultation with the Pharmacy & Poisons Board imports specialized and essential drugs that are not locally available for critical care and specific disease conditions.

COMPETITIVE PRICES

The Nairobi Hospital offers very competitive prices for our medicines due to the volume discounts and bonuses we negotiate with our suppliers, which is then passed on to the patients.

Patient Support Services And Resources.

Patient Support Services And Resources

DRUG INFORMATION

The Nairobi Hospital Pharmacy offers drug information to our patients, doctors and other healthcare providers free of charge.

“Patient education is at the heart of our drug information service especially for patients on medication for chronic disease conditions”.

A variety of videos on various diseases are available for viewing in the wards by in-patients or for overnight lending to out-patients. In addition, Educational Books on Healthy living from the family doctor series on various diseases and healthy living are available for sale at a concessionary rate. These are of great help to both the patients and their families.

TOXICOLOGY/POISON INFORMATION

The pharmacy staff at the Hospital are competent in providing clinicians with poison management information including identification and classification of poisons, Clinical effects of exposure, Treatment – both supportive and use of antidotes as well as range of toxicity.

THERAPEUTIC DRUG MONITORING

This is a branch of Clinical Pharmacy that specializes in the measurement of medication levels in blood. In conjunction with the Hospital’s Special Chemistry section of the Laboratory, the pharmacy provides Therapeutic Drug Monitoring service with the main focus on drugs with a narrow therapeutic index such as Digoxin, Gentamycin etc. The objective of this service is to provide safer, more effective treatment and reduce drug related toxicity. The Hospital also extends this service to individual patients seen in other hospitals as well as other medical facilities.

BROWN BAG SERVICE

This is a free service for patients and general public who have excess or old medications that they are unsure about. Pharmacy staff provide medication sorting service (not exchange or refund) as well as information on the medications. Patients are encouraged to bring to the Main pharmacy any drugs from home for identification and advice on use or safe disposal.

Medical Delivery Services.

DOOR TO DOOR PRESCRIPTION MEDICINE DELIVERY SERVICE

The Pharmacy has introduced a new delivery service to provide patients with a flexible access to their prescription medicines; particularly those patients on chronic disease management. Patients with valid prescriptions have the choice to be served at our pharmacy outlets or to avail their prescriptions to the Hospital for processing and delivery of the medicines to their offices or residence. This service is available to both cash and 3^rd party paying patients. Clients are expected to scan, fax, email, whatsapp or deliver their prescriptions and claim forms to Main Pharmacy. Various payment modalities are available including Mpesa pay bill, debit or credit card payment or insurance and company financial undertaking. Retail pharmacies and institutional clinics are also encouraged to contact The Nairobi Hospital pharmacy for any prescription medicines they may not have in stock for their clients.

Glivec Donation Program.

GLIVEC DONATION PROGRAM (GIPAP)

The Nairobi Hospital Pharmacy offers Glivec tablets, a product used in the treatment of Chronic Myeloid Leukaemia (CML) and Gastro Intestinal Stromal Tumors (GIST), free of charge on a humanitarian aid basis in collaboration with Novartis Pharma AG of Switzerland and The Max Foundation of USA, under Glivec International Patient Assistance Program (GIPAP). Participating Oncologists are Prof. Abinya, Prof. Riyat, Dr. Grace Kitonyi and Prof. Walter Mwanda.

Other Service.

Other services

Extemporaneous preparations – especially for paediatric syrups that are not readily manufactured in standard formulations or strength e.g. Lasix suspension, Viagra suspension etc
Sale of medical devices such as surgical items, blood pressure machines, blood glucose testing kits etc
Exchange of faulty or non functional blood glucose testing machines free of charge in liaison with specific machine manufacturers or suppliers.

Pharmacy Service Charter.

Pharmacy Service Charter

We promise:

To dispense your prescription medicines within 15 minutes of presenting your prescription
To ensure 100% prescription fill
To explain instructions on medication use in language you understand
To anticipate and explain any delays
To treat you with dignity and respect
To accord you privacy during consultation
To handle your information with confidentiality
To provide you with a channel to give feedback about our services.

You will be expected:

To present a valid prescription
To provide full and accurate information
To follow the recommended treatment instructions
To contact your doctor or pharmacist for clarification on treatment
To show respect and consideration for other patients and staff
To settle your financial obligations.

Pharmacy Contacts.

Pharmacy Contacts

The pharmacy is accessible for enquiries and information on the following numbers:

CONTACT	NUMBER
Chief Pharmacist	2845600/1
Clinical Pharmacist	2845605/1
Main Pharmacy	2845603 /8/1
Casualty Pharmacy	2845503/2845609/2845554
Doctors Plaza Pharmacy	2846401/7
Anderson Pharmacy	2846409
In Patient Pharmacy	2845602/4
Galleria Pharmacy	8895605/20
Gigiri Pharmacy	7222703

Pharmacy Service Hours.

PHARMACY SERVICE HOURS

OUTLET

DAY OF THE WEEK

OPENING HOURS

Main Pharmacy

Mon – Fri

Saturdays

Sundays & Public Holidays

8am – 8pm

12pm – 6pm

Casualty Pharmacy

Monday – Sunday

Open 24 hours

Doctors Plaza Pharmacy

Mon – Fri

Saturdays

Sundays and Public Holidays

8am – 8pm

8am – 5pm

Closed

Anderson Pharmacy

Mon – Fri

Saturdays

Sundays and Public Holidays

9am – 5pm

Closed

In Patient Pharmacy

Monday – Sunday

Open 24 hours

Galleria Pharmacy

Monday – Sunday

7am – 9pm

Gigiri Pharmacy

Monday – Sunday

7am – 8pm

Customer Satisfaction Feedback.

Customer Satisfaction Feedback

Customer satisfaction is our ultimate goal. At each pharmacy outlet, is a suggestion box with customer satisfaction questionnaires on site. Every time you visit us, kindly let us know about your experience with our service to you by filling in these questionnaires. We are glad to receive both your compliments and your complaints. Incase our service does not meet your expectation and you let us know, we will get in touch with you for discussion on our shortcomings and how we could improve on our services. We value your feedback.